Ask anyone running a business and they will certainly agree. During the current downturn, people in charge of organisations, commercial and non commercial, public and private, are being forced to make painful decisions affecting often long serving employees and their families. It is not easy to ask people to challenge and perhaps abandon established ways of working, traditional structures, or settled arrangements. In a very uncertain world, it is not easy to determine which of the massive market changes are transient and which are the ones to build on for the future. Many chief executives feel a need to test their ideas in such an environment. However, given inevitable time constraints and the need to maintain the confidence of and support those around one, the process of engineering such a dis
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